CALL CENTER REPRESENTATIVE Skillsheet

GENERAL
Data Entry - Speed
                             
Data Entry - Accuracy
                             
Shift flexibility
                             
Phone communications
                             
Working in open office environment
                             
Handling difficult clients
                             
Professionalism
                             
Working in open office environment
                             
Learning quickly
                             
Working in large, diverse groups
                             
Accepting constructive criticism
                             
Efficient use of computers/technology
                             
Resolving problems by clarifying issues
                             
Researching alternative solutions
                             
Escalating unresolved problems/issues
                             
Clarifying desired information