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| GENERAL |
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| Data Entry - Speed |
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| Data Entry - Accuracy |
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| Shift flexibility |
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| Phone communications |
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| Working in open office environment |
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| Handling difficult clients |
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| Professionalism |
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| Working in open office environment |
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| Learning quickly |
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| Working in large, diverse groups |
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| Accepting constructive criticism |
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| Efficient use of computers/technology |
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| Resolving problems by clarifying issues |
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| Researching alternative solutions |
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| Escalating unresolved problems/issues |
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| Clarifying desired information |
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